At BROMAX Wholesale, we aim to provide quality products to our wholesale partners.

Returns & Exchanges

We do not offer refunds, but we allow product exchanges under certain conditions.

Exchange Eligibility

Products may be eligible for exchange if:

  • The item received is damaged
  • The item received is incorrect
  • There is a manufacturing defect

The exchange request must be raised within a reasonable time after delivery.

Refund Policy

Refunds are generally not provided; however, in special cases, refunds may be processed through:

  • Bank transfer
  • Original payment method

Return Shipping

Return shipping costs may vary depending on the case and will be communicated by our support team.

Exchange Process

To request an exchange, customers must contact our support team with:

  • Order details
  • Product photos (if damaged or incorrect)

Our team will review the request and provide the next steps.